Terms of Service

Service and Scope

VPNFile provides subscription-based cross-border network acceleration, with regional routes managed through subscription files. Windows / macOS / iOS / Android / Linux are supported. Coverage includes 90+ countries / 240+ routes; available routes are listed in the user panel and subscription updates. Examples on this page do not represent real-time status.

The service provides network connectivity, but does not provide accounts for third-party websites, content licenses or membership benefits. When accessing international websites, users must still meet the region, account and content licensing requirements of the relevant platform. Clients and subscription information are available through the user panel.

Account and Subscription Rules

No email address is required; registration is available with a username and password. Users are responsible for safeguarding their passwords, subscription links and login sessions. Subscription links are access credentials and should not be posted publicly or shared with others. If credentials are exposed or used unexpectedly, update them promptly and contact support through a ticket in the panel.

Unlimited simultaneous devices are supported for the user's own devices. This does not permit reselling or renting accounts, sharing subscriptions with others, or setting up public proxies. Users are responsible for activity associated with their accounts.

Monthly subscription data resets each month on the activation date. If you upgrade partway through a billing period, the price difference is prorated against the remaining days. Data bundles remain available until used and do not expire. Before choosing a plan, check its data allowance, price and billing method. Purchases and order processing are handled through the user panel.

Compliance Requirements

Users must comply with the laws and regulations of their location and any region involved in using the service, as well as the rules of the websites they access. The service must not be used for illegal activities, including fraud, unauthorized access to other people's systems, distributing malware, infringing intellectual property or unlawfully obtaining other people's information.

Users must not attack routes, disrupt other users' connections, misuse network resources or use the service for unauthorized automated access. VPNFile may investigate suspected unusual activity and take necessary measures. Any response should be proportionate to the level of risk; normal use alone is not grounds for restriction.

Service Availability and Liability

Connection quality can be affected by factors such as the local network, carrier routing, device settings, route maintenance and the rules of the platform being accessed. VPNFile does not guarantee connectivity in every location or at all times, nor does it guarantee the continuous availability of any particular third-party service. Quantum encryption does not replace users' responsibility to secure their devices, passwords and accessed content.

If an issue occurs, first consult troubleshooting, then submit the time of occurrence, operating system, route and error details. Do not submit passwords or complete subscription links. Nothing in these terms excludes liability that VPNFile must bear under applicable law. Liability for third-party outages, content changes and indirect losses beyond the service's control is determined under applicable law.

Refund Requests and Processing

You may request a full refund for any reason within 60 days of your first payment. Sign in to the panel and submit a request through the support ticket portal, including the relevant order information for verification. You do not need to explain why you are dissatisfied to request a refund.

If additional information is needed for verification, it will be used only to confirm account and order ownership. Do not provide sensitive credentials such as payment passwords. Refund progress and results will be communicated through the ticket. The time it takes for funds to arrive depends on the payment channel; these terms do not promise a specific arrival time. Once a refund is completed, the corresponding paid service benefits end.

Account Termination and Changes to Terms

VPNFile may restrict or terminate an account for illegal use, resale or sharing, attacks on the service, or other serious violations of these terms. Where necessary, risky activity may be paused while the facts are reviewed. Users who disagree with an action may provide further information through a support ticket. Account actions do not automatically waive any refund or other rights users may have under applicable law.

If the service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes affecting service benefits will be communicated through an on-site announcement or the user panel. Changes will not retroactively reduce statutory rights attached to existing orders. If you do not accept a change, you may stop using the service and contact support through a ticket about any existing order.